Refund policy

Return & Refund Policy

Last Updated: May 30, 2026

Ms Ania Foods is committed to providing high-quality handcrafted dessert products. As our products are perishable food items, we maintain the following return and refund policy.

Returns

Due to food safety requirements and the perishable nature of our products, all sales are final.

We do not accept returns or exchanges of food products once they have been delivered or collected.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your order.

To assist with our review, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

After reviewing your claim, we may, at our sole discretion:

  • Replace the product

  • Issue store credit

  • Provide a partial or full refund

Order Cancellations

Orders may be cancelled for a full refund prior to production or preparation.

Once production has begun, orders cannot be cancelled, modified, or refunded.

Delivery Responsibility

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order.

Ms Anita Foods is not responsible for products that are delayed, lost, damaged, or compromised due to:

  • Incorrect delivery information

  • Failure to receive the order upon delivery

  • Improper storage after delivery

Product Storage

For best quality, products should be stored according to any storage instructions provided with the product.

Ms Anita Foods is not responsible for product quality issues resulting from improper storage or handling after delivery or pickup.

Contact Information

If you have questions regarding your order or this policy, please contact us:

 Ms. Anita Foods Inc.

Email: support@msanitafoods.com

Policy Updates

Ms Anita Foods  reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.